Customer service Representative (CSR)

Customer service Representative (CSR)

PITH Products, LLC is seeking a dedicated and enthusiastic Customer Service Representative (CSR) to join our team. In this role, you will be the primary point of contact for our clients, providing exceptional support and ensuring a positive customer experience. Your ability to develop strong customer relationships, communicate effectively, and handle inquiries with professionalism will be key to your success in this position. Understanding general manufacturing processes required; knowledge of aerospace manufacturing, CAD drawings, and blueprint reading is a plus.

Responsibilities

• Serve as the primary customer contact representing PITH during all customer engagements and throughout the lifecycle of customer orders.
• Respond to customer inquiries via phone, email, and visits.
• Provide accurate information regarding PITH Products and services to enhance customer satisfaction.
• Accurately capture and document customer requirements for existing or custom PITH Products and solutions.
• Coordinate internally with the PITH business, design, estimating, quoting, manufacturing, and quality team members to ensure customer requirements are clearly understood and met on time, while also meeting or exceeding company business objectives.
• Assist customers with troubleshooting issues and providing solutions.
• Proactively seek opportunities to establish new customer relationships as guided by the PITH leadership team and as informed by CSR field visits and interactions with the customer.
• Collaborate with PITH team members to resolve complex customer issues efficiently.
• Understand PITH’s target customer base and work to develop new customers and grow sales opportunities.

Qualifications

• Strong communication skills with the ability to convey information clearly and effectively.
• Previous experience in sales or client services is a plus, enhancing your ability to meet customer needs.
• Proficiency in Microsoft Office Suite and general computer skills.
• Excellent analysis skills for identifying customer concerns and developing and providing suitable and timely solutions.
• Knowledge of CAD programs, SolidWorks, and manufacturing ERP systems such as JobBoss is a plus.

Logistics

• Job Type: Full-time
• Work Location: In person with some travel
• Hours: 6:30AM to 3:00PM, Monday to Friday with flexibility
• Per Dept. of Defense (DoD) regulations, must be a U.S. citizen

Updated 09/08/2026